Guest Concierge
- Answers stay questions before and during the visit
- Handles late checkout and transfer requests
- Routes housekeeping and maintenance tickets
Built from: Front Desk, Company Memory
Never alone: Waive charges or upgrade a room
Agents
33 agents across 11 industries.
Each agent is a starting configuration built from the five modules. Mapping decides what yours reads, what it does alone, and where it stops. Every one escalates to a person when it is unsure.
Group Booking Desk
- Collects dates, room counts and event needs
- Drafts a quote for the sales team
- Follows up until the group decides
Built from: Front Desk, Ops Autopilot
Never alone: Confirm a rate
Reservations Agent
- Answers rate and availability questions from your system
- Books direct stays by phone and WhatsApp
- Offers transfers and add-ons at listed prices
Built from: Front Desk
Never alone: Override a rate or a policy